PRIVACY POLICY

Express Med LLC
Effective Date: October 28, 2026
Last Updated: October 28, 2026

Express Med LLC ("Express Med," "we," "us," or "our") respects the privacy of individuals who visit our website, request transportation, or use our services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our non-emergency medical transportation services and website, www.ExpressMedNow.com.

1. Information We Collect
We may collect the following information:

Contact Information: Customer names, telephone numbers, email addresses, and contact information for authorized family members, caregivers, or representatives.
Transportation Information: Pickup and drop-off locations, requested transportation dates and times, transportation type (wheelchair, stretcher, or ambulatory), mobility or accessibility requirements, and special transportation instructions.
Health-Related Information: Information voluntarily provided about a passenger's physical limitations, assistance needs, or other circumstances relevant to safely coordinating transportation.
Communication Information: Transportation inquiries, scheduling correspondence, customer service messages, and related communications.
Billing Information: Information required to prepare invoices, process payments, and maintain transaction records. Payment processing may be handled by third-party providers.
Website Information: Depending on the technologies enabled, our website and service providers may collect technical information, such as IP addresses, browser details, device characteristics, and website activity.

We encourage customers not to include detailed medical diagnoses, medical records, Social Security numbers, or payment card information in general transportation inquiry forms.

2. How We Collect Information
We may collect information when you:

Submit a transportation request through our website.
Communicate with Express Med by telephone, email, or text message.
Arrange transportation directly or through an authorized representative.
Receive transportation services.
Make payments or request billing information.
Interact with our website or its supporting technologies.
Information may also be received from healthcare facilities, caregivers, case managers, or other authorized parties coordinating transportation.

3. How We Use Information
Express Med uses personal information to:

Respond to transportation inquiries.
Determine transportation needs and availability.
Coordinate wheelchair, stretcher, and ambulatory transportation.
Schedule and dispatch transportation services.
Communicate booking details, pickup instructions, changes, and cancellations.
Provide customer support and resolve service concerns.
Process payments and maintain financial records.
Improve operational efficiency and customer service.
Send promotional communications where permitted by law and supported by any required consent.
Meet applicable legal and regulatory obligations.

Submitting a transportation request does not constitute a confirmed reservation. Express Med must review and accept the request before transportation is confirmed.

4. Customer Information and Technology Providers
Express Med uses third-party technology providers to support its operations:

Grigora: Supports the hosting and management of our website.
GoHighLevel: Supports transportation inquiry forms, customer contact management, communications, and customer follow-up activities. Information submitted through our transportation request form, including mobility or accessibility instructions, may be stored and processed within GoHighLevel.
Duet: Supports transportation scheduling, dispatch, and related operational activities. Information necessary to arrange and provide transportation may be entered into or transferred to Duet.
Payment Processing Providers: Support electronic payment processing, invoicing, and related transactions.

These providers may process personal information on our behalf in connection with the services they provide, subject to their applicable agreements and privacy practices.
Express Med seeks to limit the information shared with service providers to what is reasonably necessary for the relevant business purpose.

5. Health-Related and Sensitive Information
Because Express Med provides non-emergency medical transportation, certain transportation requests may include information about mobility limitations, accessibility requirements, or health-related circumstances.
We use this information to assess transportation requirements, coordinate appropriate equipment and personnel, and assist with safe transportation arrangements.
We do not intentionally use sensitive transportation or health-related information to create advertising audiences or disclose it to advertising platforms for targeted advertising.
Where HIPAA or other health information privacy laws apply to particular information or activities, Express Med is responsible for complying with applicable requirements.
The collection of health-related information does not automatically mean every record or transaction is subject to HIPAA.

6. Text Messaging and Email Communications
Express Med may communicate with customers through telephone calls, emails, and text messages:

Service-Related Communications: Where permitted by law and supported by any required consent, these may include responses to inquiries, scheduling information, reservation updates, reminders, and service notifications.
Marketing Communications: Express Med may send promotional messages only where permitted by law and after obtaining any required consent.

Consent to receive marketing text messages is not a condition of purchasing transportation services.
Message frequency may vary. Message and data rates may apply.
Recipients may reply STOP to opt out of text messages or HELP for assistance.
Express Med does not sell or share mobile telephone numbers or SMS opt-in consent information with third parties for their independent marketing or promotional purposes. This does not prohibit sharing information with providers supporting our communications on our behalf.

7. When We Share Information
Express Med may disclose personal information to:

Service providers supporting our website, customer management, scheduling, dispatch, communications, or payment processing.
Authorized healthcare facilities, caregivers, case managers, and transportation coordinators involved in arranging services.
Employees, drivers, and authorized personnel who require information to perform transportation-related responsibilities.
Government agencies, regulators, or legal authorities when disclosure is required or otherwise permitted by law.
Other parties when necessary to address legitimate safety concerns or protect legal rights.
We do not sell personal information in exchange for monetary payment.

8. Cookies and Website Technologies
Our website and supporting technology providers may use cookies or similar technologies for website functionality, security, performance, and other permitted purposes.
However, that review does not establish that all cookies or tracking technologies are absent.
If analytics or advertising technologies are introduced or enabled, we will review our disclosures and any consent or choice mechanisms required by applicable law.
We do not intentionally transmit sensitive transportation or health-related information to advertising platforms for targeted advertising.

9. Data Retention
We retain personal information for as long as reasonably necessary to provide transportation services, maintain business records, resolve disputes, fulfill contractual obligations, and comply with applicable legal requirements.
Retention periods may differ depending on the nature of the information and the purpose for which it was collected.
When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it, subject to applicable retention obligations.

10. Information Security
Express Med uses reasonable administrative, technical, and organizational safeguards intended to protect personal information.
We also rely on third-party technology providers to maintain appropriate security protections for the systems they operate.
No electronic transmission or storage system can be guaranteed completely secure.

11. Privacy Rights and Choices
Depending on applicable law, individuals may have rights to request access to, correction of, or deletion of certain personal information.
Privacy requests may be submitted to info@ExpressMedNow.com.
We may require identity verification before fulfilling a request. Certain information may need to be retained to satisfy legal, contractual, accounting, or operational obligations.
Customers may unsubscribe from promotional emails through the instructions provided in those messages or opt out of promotional text messages by replying STOP.

12. Children's Privacy
Express Med provides non-emergency medical transportation services to eligible passengers of various ages, including minors, subject to applicable service requirements.
Our website and online transportation request forms are intended for use by adults, including parents, legal guardians, caregivers, and other authorized representatives arranging transportation on behalf of minors.
When transportation is requested for a minor, we may collect information reasonably necessary to coordinate and provide transportation services, including contact information, transportation details, mobility requirements, and accessibility needs.
We do not knowingly solicit personal information directly from children under the age of 13 through our website without obtaining any parental consent required by applicable law.
Parents or legal guardians with questions regarding information collected about a minor may contact Express Med at info@ExpressMedNow.com.

13. Policy Updates and Contact Information
We may update this Privacy Policy to reflect changes in our operations, technologies, legal requirements, or privacy practices.
Revised versions will be posted on our website with an updated date. Additional notice will be provided when required by law.

For privacy questions or requests, contact:
Express Med LLC
Website: www.ExpressMedNow.com
Email: info@ExpressMedNow.com
Phone: (980) 312-1074