TERMS OF SERVICE

Express Med LLC
Effective Date: 10/28/2026
Last Updated: 10/28/2026

1. Introduction
Welcome to Express Med LLC ("Express Med," "Company," "we," "us," or "our").
These Terms of Service ("Terms") govern your use of our website, ExpressMedNow.com, and your submission of transportation inquiries or requests through our online forms and communication channels.
Express Med provides non-emergency medical transportation services, including wheelchair, stretcher, and ambulatory transportation, subject to availability and service requirements.
By using our website or requesting services, you agree to the applicable provisions of these Terms. Additional terms may be presented when a transportation reservation is confirmed.

2. Transportation Services
Express Med provides non-emergency transportation to individuals requiring assistance with travel to or from healthcare facilities, residences, appointments, and other approved destinations.
Depending on the service arranged, transportation may include mobility assistance, wheelchair securement, stretcher transportation, and assistance entering or exiting designated locations.
Service availability depends on operational capacity, equipment, personnel, geographic coverage, and the customer's transportation requirements.
Express Med does not provide emergency ambulance transportation through its standard non-emergency transportation services.
If you are experiencing a medical emergency, call 911.

3. Transportation Requests and Reservations
Submitting an online transportation request does not constitute a confirmed reservation.
All requests are subject to review by Express Med.
A reservation is confirmed only after Express Med communicates its acceptance of the requested transportation arrangements.
We may request additional information to determine whether we can safely and appropriately provide the requested service.
Express Med reserves the right to decline a transportation request when service requirements exceed available resources or cannot be accommodated safely or lawfully.

4. Customer Responsibilities
Customers, authorized representatives, and organizations requesting transportation are responsible for providing accurate information reasonably necessary to coordinate the requested service.
This may include:
Correct pickup and drop-off addresses.
Requested transportation dates and times.
Appropriate transportation type.
Accessibility requirements, including stairs, entrances, and mobility assistance.
Relevant equipment or assistance requirements.
Accurate contact information for transportation coordination.
Customers should notify Express Med promptly of changes that could affect service arrangements.
Customers and accompanying individuals are expected to treat Express Med personnel respectfully and follow reasonable transportation safety instructions.

5. Scheduling and Service Availability
Transportation scheduling is subject to vehicle availability, personnel availability, geographic coverage, travel conditions, and other operational requirements.
Express Med makes reasonable efforts to provide services at confirmed times. However, traffic, weather, road closures, emergencies, facility delays, and other circumstances may affect transportation schedules.
When reasonably practicable, Express Med will communicate material scheduling changes to the customer or authorized representative.

6. Pricing and Payment
Transportation pricing may vary based on transportation type, distance, required assistance, scheduling requirements, waiting time, and other service-specific factors.
Applicable rates, payment arrangements, and additional charges will be communicated through a quotation, booking confirmation, invoice, or separate service agreement, as appropriate.
Customers are responsible for charges accepted as part of their confirmed transportation arrangements.
Payment methods and payment deadlines may vary depending on the customer or contracting organization.

7. Cancellations, Changes, and Refunds
Cancellation policies, schedule-change requirements, waiting-time charges, and refund eligibility may vary according to the transportation service and applicable booking or service agreement.
Any applicable cancellation fees or other material charges will be communicated through the relevant quotation, booking confirmation, or agreement.
Customers should contact Express Med as soon as possible when a transportation reservation needs to be changed or canceled.
Nothing in these Terms limits any non-waivable rights or remedies available under applicable law.

8. Facility and Third-Party Agreements
Express Med may provide transportation under separate written agreements with healthcare facilities, hospice organizations, businesses, transportation coordinators, or other contracting parties.
Where a separately executed written agreement governs a transportation service, that agreement controls over any conflicting provisions of these website Terms with respect to the services covered by that agreement.
These website Terms do not independently modify pricing, payment terms, cancellation provisions, or other obligations established in a separate written agreement.

9. Non-Emergency Transportation and Safety
Express Med's standard services are intended for non-emergency transportation.
Customers and authorized representatives must provide sufficient information to allow Express Med to evaluate whether the requested transportation can be accommodated.
Express Med may decline, postpone, or discontinue transportation when circumstances create a material safety concern or when the requested service exceeds the capabilities or authorization of its personnel or equipment, subject to applicable law.
Express Med does not guarantee medical treatment, clinical monitoring, or emergency medical intervention as part of standard non-emergency transportation services.

10. Communications and Text Messages
Express Med may communicate with customers or authorized representatives regarding transportation inquiries, scheduling, booking confirmations, reminders, service updates, and customer support.
Text messages may be sent when permitted by applicable law and supported by any required consent.
Promotional text messages are subject to separate marketing consent where required.
Consent to receive promotional text messages is not a condition of purchasing transportation services.
Message frequency may vary. Message and data rates may apply.
Customers may reply STOP to opt out of text messages or HELP for assistance.
For additional information regarding personal information and communications, please review our Privacy Policy.

11. Privacy and Information Handling
Express Med collects and uses personal information in accordance with its Privacy Policy and applicable legal requirements.
Transportation requests may contain information relating to mobility, accessibility, or other sensitive circumstances.
Customers should provide only information reasonably necessary to coordinate transportation through general website forms.
Where applicable, additional privacy obligations may govern information received from healthcare organizations or other authorized parties.

12. Website Use and Intellectual Property
Website visitors agree not to misuse the website, interfere with its operation, attempt unauthorized access, or submit fraudulent or misleading information.
Unless otherwise indicated, Express Med owns or has permission to use the branding, logos, text, and other materials displayed on its website.
Website materials may not be reproduced or used commercially without appropriate authorization.

13. Third-Party Services
Express Med may use third-party providers to support scheduling, customer communications, payment processing, website operation, and other business functions.
Third-party services may be subject to their own terms and privacy practices.
Express Med is responsible for its obligations under applicable law and agreements, notwithstanding its use of third-party service providers.

14. Disclaimer and Liability
Express Med strives to provide safe, professional, and reliable transportation services.
However, website information and online transportation-request functionality are provided subject to availability and applicable legal requirements.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from conduct for which applicable law prohibits such limitations.
Any additional limitations of liability applicable to a particular transportation arrangement must be evaluated under the relevant agreement and applicable law.

15. Changes to These Terms
Express Med may update these Terms to reflect changes in its services, operations, or legal requirements.
Updated Terms will be posted on our website with a revised effective or last-updated date.
Changes will not retroactively modify separately executed agreements unless permitted by those agreements and applicable law.

16. Governing Law
These Terms are governed by the laws of the State of North Carolina, except where other applicable law requires otherwise.
Any dispute-resolution requirements will be subject to applicable law and any controlling written agreement between the parties.

17. Contact Information
For questions about these Terms or transportation services, please contact:
Express Med LLC
Website: https://www.expressmednow.com
Email: info@ExpressMedNow.com
Phone: (980) 312-1074
Where Every Ride Changes a Life.